Shipping & Returns

Shipping Information:

The Orient Express currently ships products within Switzerland and most countries in Europe (including the UK). However, please check the website in a few weeks, as we are constantly adding new zones as we grow in customers, and your country might be next.

Our items usually ship by A post within 3-5 days of receiving your order. For customers within Switzerland, this means you'll likely receive your items within 1-2 days after the shipment date.

For shoppers in the UK and Europe, you'll likely receive your items within 3-5 days after the shipment date.

Breaking news! The Orient Express now also ships to the US, Canada, and Mexico! Please allow up to two weeks for delivery for orders placed from the American continent.

Return Policy:

At The Orient Express we believe in shipping highest-quality products and keeping our customers happy. If for any reason you're not satisfied with your purchase, please feel free to contact us and we will be happy to find a solution. We have a very liberal exchange policy and if for any reason should an exchange not be a suitable alternative, you may return the product to us for a full refund of the purchase price. Please note that we are unable to refund shipping costs and charges.